Release Notes

Blink 1.0.8 | October 2022

Ordering System Release 1.0.8

New Features

 

User Management New Features & Updates

Blink has released 3 new features under the User Management section:

 

User Role Access of Branch Settings and App/Web Banner Configuration

Merchants can now give user role access to any employee at branch level. Admin access is no longer required to change branch settings. Managers can now delegate branch level configurations including In-App/Web Banners configuration, allowing efficient and timely changes to the website and app home page

How it works: 

Settings > User Management > Create/Edit User > Select Branch Settings & In-App/Web Banners

 

View Only Orders Role Feature

Merchants can now add a new user role for viewing orders only, where the operator will not be able to edit orders. This is a useful feature for call center support for when customers call to receive an update on their orders, and more

How it works:

Settings > User Management > Create New User > Click on Live Order & View Order

 

Sub Option Banner & Priority Setting Feature

On request from Blink support, merchants can now set images on variations of their products for their website only. This will allow merchants to entice their users by helping them visualize their various offerings on their website through images. Priority can also be set to show which sub option/variation option will be shown on top

How it works: 

Product Catalogue > Items Management > Click on Variation under Item

🌐Website View

 

Live Orders New Features

Blink has released 5 new features under the Live Orders section:

 

Add Items to Existing Order

Merchants can now add items to an existing order. This is helpful for when customers change their orders over the phone after the order has been placed on the website/app

How it works: 

Order Management > Live Orders > View Order > Edit Order > Add Items

 

Website Order Source Feature

Merchants can now track the source of all their live orders from different channels (Google Search, Facebook, Savyour, EasyPaisa, etc.). This feature will enable them to track the efficiency of their campaigns, and further optimize different channels to increase their orders

How it works: 

Order Management > Live Orders > View Order

 

Transfer Order to Another Branch Feature

Merchants can now transfer orders from one branch to another. In case of low inventory, rider fleet unavailability, store timings, etc., merchants can ensure they do not lose out on a customer by transferring an order to a branch that can fulfill their order. This feature is available for merchants who are not using Blink’s Stock Management module

How it works: 

Order Management > Live Orders > View Order > Transfer Order

 

Print Invoice on A4 Update

Merchants can now print their invoices on A4 size as well. This is a useful update for merchants, especially supermarkets that receive a large number of orders from one single customer

How it works: 

Order Management > Live Orders > View Order > Print drop down

 

Additional Tracking ID on Live Orders Feature

Merchants can now add an additional ID in their order details – Tracking ID. This is helpful for businesses that have a large number of orders that they deliver through logistics services that use specific tracking IDs

How it works: 

Order Management > Live Orders > View Order > Tracking ID (If any)

 

Other New Features

 

Order Summary Report

Blink has introduced an addition to its reporting channel. Merchants can now download an Order Summary report to gauge the success of their business. An Order Summary report can be generated for the duration of any time period, showing order count for the different ordering channels and other useful metrics, adding convenience and efficiency to their reporting system

How it works: 

Reporting > Reports > Order Summary Report

 

Category ID in Bulk Upload

In order to increase the convenience and user experience of merchants, Blink has introduced this feature to allow merchants to upload multiple products in the same sub-sub category ID column when uploading, instead of uploading each product one by one from the same sub-sub category

How it works: 

Product Catalogue > Items Management > Bulk Items Import

 

Bulk Assignment on Rider Portal

Merchants can now assign multiple orders to specific riders in one go, increasing the efficiency and speed of order delivery, and reducing time spent in assigning multiple orders to one rider manually

How it works: 

Task > Bulk Assignment

 

Additional Growth Metrics on Dashboard

Merchants can now view Order Frequency (average number of times a customer makes a purchase in a set time frame) and Repeat Purchase Rate (average number of customers that made more than one purchase in a set time frame) metrics on their dashboards. This will allow merchants to better assess the success of their business activities and achieve growth by introducing interventions

 

Brand Level Filter at Product Listing

This is a website and supermarket only new feature, where users can filter product listings in sub-sub categories by brand. This helps users in quickly finding the product they are looking for

 

New Updates

 

Remove OTP option for Guest Users

Merchants can request Blink support to disable OTP for guest users. This is useful for merchants in areas with network issues, or customers that place orders from outside the area. However, it should be noted that merchants may receive fake orders without OTP authentication on guest users

 

New Integrations

 

Meezan Bank Online Payment Gateway

Blink is now fully integrated with Meezan Bank Online Payment Gateway

Lyve Logistics and Technology Services

Blink is now fully integrated with Lyve

Alshrouq Express

Blink is now fully integrated with Alshrouq Express

 


POS Release 1.0.1

New Features

 

Inventory Management Module

Suppliers

Merchants can create new suppliers or contact existing suppliers to place orders for ingredients through Blink’s POS system. Ingredients used in menu items can be linked with the supplier to improve efficiency of ordering process

Purchase Order

Merchants can create and send purchase orders to suppliers through this section. Once the order is received, the merchant can update the POS system accordingly

How it works:

Inventory Management > Purchase Order > Add Purchase Order > Add/Edit Details > Add Purchase Order Detail > Received Order

Inventory Level 

Once the merchant has received the order for ingredients and updated the POS system, the order will be added to the inventory for a clear picture on inventory levels

Menu Management

Once the ingredients have been added to the inventory, the merchant can proceed to the Menu Management section to link ingredients to their corresponding menu items

How it works:

Menu Management > Items > Edit > Add Ingredient

 

Blink POS and Blink Merchant Portal Integration

Blink POS system is now fully integrated with Blink Merchant Portal. If an existing Blink Merchant Portal client uses Blink POS system, their entire menu will be seamlessly integrated on to their new POS system.

Merchants will no longer need to manually punch in orders on their POS, all their website and app order statuses will automatically be updated, helping them save time and improve their operational efficiency.

With this integration, the merchant will have a consolidated reporting of all their orders (Website, app and POS).

 

Blink POS and Blink Rider Portal Integration

Merchants can now dispatch their POS orders through Blink’s Rider Portal in just a few clicks, saving time and improving operational efficiency

 

Reconciliation Module

Restaurant and Branch Managers can now reconcile balances between shifts through the Reconciliation Module. Merchants can view Shift Reports for accurate reporting and increase efficiencies in restaurant branches

How it works:

Reconciliation > Shifts > Start Shift > End Shift > Shift Report