Custom Developed vs SaaS

Are you looking for an online ordering system for your restaurant, supermarket, or retail outlet?

Do you want to start selling online instantly?

Not sure whether to develop your own system or go with a Software as a Service (SaaS) platform?

Sellers usually want a user-friendly interface, innovative features, flexibility, 24/7 support, reasonable pricing, and launching instantly.

As a seller, choosing the right online ordering system that fulfills your needs is critical for success.

This guide helps you make an informed decision when it comes to choosing whether to go with a SaaS Ordering System, or custom-develop your ordering platforms.

3 Things to consider





Initial Investment


Operational Costs



Why choose SaaS over Custom Developed?

Final Thoughts


You should opt for Custom Developed if:

  • You are looking for a highly customized ordering system
  • You are equipped with an in-house IT team
  • Budget is not a constraint for you
  • Time to launch is not an issue
  • If you do not fall under the category of restaurant, supermarket, or retail outlets

You should opt for a SaaS Ordering System if:

  • You want to focus on your core business and have a hassle-free experience
  • You are looking for a budget-friendly option
  • You want to launch instantly
  • You want regular feature updates to your technology stack
  • You want to engage with your customers through innovative features
  • Your customers require a range of third-party integrations
  • You want a dedicated support team to assist you
  • You don’t have an in-house IT team·


Looking at the current e-commerce industry dynamics, SaaS platforms like Blink are the most efficient way to scale and manage an online ordering system. Especially for restaurants, supermarkets, and retail brands, innovative feature updates are necessary for an optimized customer experience.

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