New Features

Cloudflare R2 – CDN Integration

Cloudflare R2 has been integrated as the content delivery network (CDN), enabling faster and more efficient delivery of website assets through Cloudflare’s global network.

Benefits:

• Faster website performance: Reduces latency and improves page load times.
• Enhanced user experience: Delivers content more quickly across different regions.
• Improved scalability: Handles asset delivery efficiently during high-traffic periods.

Order Confirmation Page

An order confirmation page has been introduced before order placement, allowing customers to review their cart, total amount, and delivery address before finalizing the purchase.

Benefits:

• Reduced order errors: Gives customers a chance to verify details before placing an order.
• Improved customer confidence: Ensures greater accuracy and transparency during checkout.
• Enhanced user experience: Creates a smoother and more reliable ordering process.

Header – Login Button with Loyalty Points

A login button has been added to the top right of the application, with loyalty points displayed next to it when the user is logged in and the feature is enabled.

Benefits:

• Easy account access: Provides quick entry point for login from any screen.
• Improved visibility of rewards: Displays loyalty points prominently for logged-in users.
• Enhanced user engagement: Encourages users to track and utilize their loyalty points.

Website Performance Optimization

Improvements have been made to address issues affecting browser performance ratings, enhancing overall website stability and responsiveness.

Benefits:

• Better performance scores: Improves browser and speed ratings across platforms.
• Enhanced user experience: Ensures smoother and faster website interactions.
• Higher engagement & conversions: Improved performance leads to better user retention and order completion rates.

Campaign Orders – Tracking System

A tracking system has been implemented to identify orders generated from specific customer campaigns, enabling accurate measurement of campaign performance.

Benefits:

• Accurate campaign reporting: Clearly tracks orders generated from each campaign.
• Better performance insights: Helps evaluate the effectiveness of marketing efforts.
• Improved decision-making: Supports smarter allocation of marketing resources.

Customer Management – VIP Shortcut Button

A shortcut button has been added in the Merchant Console customer page to mark filtered customers as VIP, simplifying customer segmentation and management.

Benefits:

• Faster customer tagging: Quickly mark multiple customers as VIP.
• Improved efficiency: Reduces manual effort in managing customer segments.
• Better customer management: Helps easily identify and prioritize high-value customers.

Clickable Customer Support Info

Customer support phone number and email have been made clickable in the Grocery UI website, allowing users to directly initiate contact with support.

Benefits:

• Faster support access: Users can contact support with a single click.
• Improved user experience: Reduces effort required to reach help channels.
• Better engagement: Encourages more users to connect with support when needed.

Branch Opening Time Fix – 6 AM Issue

The issue causing order placement errors after 12 AM due to the 6 AM branch opening time has been fixed, ensuring correct handling of branch operating hours.

Benefits:

• Improved order reliability: Ensures orders are processed correctly outside branch opening hours logic.
• Better user experience: Prevents unnecessary order failures after midnight.
• Increased sales continuity: Eliminates potential loss of orders due to timing issues.

Rider & Food Rating Integration

Rider and food rating features have been integrated into the app review page for Blink delivery orders, enabling customers to share feedback directly within the app.

Benefits:

• Improved feedback collection: Captures rider and food ratings in one place.
• Enhanced service quality: Helps identify areas for operational and delivery improvements.
• Better customer experience: Makes it easier for customers to share their delivery experience.

Menu Management – Search by Categories

A search feature has been added in the basic menu item management interface to filter items by categories, enabling quicker access to relevant menu items.

Benefits:

• Faster item discovery: Quickly find menu items within specific categories.
• Improved management efficiency: Simplifies navigation in large menus.
• Better operational control: Helps manage and update items more effectively.

Rider Map – Online/Offline Status Markers

Green and red markers have been added to the rider map view to indicate online and offline rider status, providing clear visual identification of rider availability.

Benefits:

• Instant visibility: Quickly identify available and unavailable riders on the map.
• Improved dispatch efficiency: Helps assign orders more effectively based on rider status.
• Better operational clarity: Enhances real-time monitoring of rider activity.

Completed Orders – Rider Route Tracking

The route taken by the rider is now displayed on the map for completed orders, along with the total distance traveled, enabling better visibility of delivery journeys.

Benefits:

• Improved transparency: Shows the exact delivery route taken by the rider.
• Better performance analysis: Helps evaluate delivery efficiency and travel distance.
• Enhanced operational insights: Supports optimization of delivery routes and processes.

Rider App – Help Button

A help button has been added in the Rider App that redirects riders to directly dial the support number for quick assistance.

Benefits:

• Faster support access: Riders can instantly reach support with one tap.
• Improved issue resolution: Reduces delays in handling rider problems.
• Better user experience: Provides quick and convenient access to help when needed.

Rider App – Proof of Pickup & Delivery Upload

A toggle-based feature has been added in the Rider App allowing riders to upload proof of pickup and delivery using their device camera, when enabled from the Rider Portal.

Benefits:

• Improved verification: Ensures accurate proof for pickups and deliveries.
• Enhanced accountability: Creates a reliable record of order handovers.
• Better service quality: Reduces disputes and improves operational transparency.

Third-Party Delivery Tracking

Orders can now be sent to Blink or a third-party delivery service at the time of order placement, enabling enhanced delivery tracking and flexibility in fulfillment.

Benefits:

• Improved tracking visibility: Enables better monitoring of deliveries across providers.
• Greater delivery flexibility: Supports both Blink and third-party delivery options.
• Enhanced customer experience: Ensures smoother and more reliable order fulfillment.

Menu Page – Past Orders Display

A toggle-based feature has been added to display customers’ previously ordered products on the menu page across both app and web, configurable from the Merchant Console.

Benefits:

• Faster reordering: Allows customers to quickly access and reorder past items.
• Increased repeat purchases: Encourages customers to buy familiar products again.
• Improved user experience: Makes browsing and selection more convenient.

Product Detail – Brand Name Label

A brand name label has been added under the product title on the product detail page, displayed wherever the brand_name field is available across the UI.

Benefits:

• Improved product visibility: Clearly highlights the product’s brand information.
• Better customer clarity: Helps users quickly identify product origin.
• Enhanced browsing experience: Provides more complete product details during selection.

Promo Codes – Time-Based Validity Conditions

Opening and closing hour conditions have been added for promo codes, ensuring they are only applicable within specified time windows.

Benefits:

• Controlled usage: Restricts promo codes to defined time periods.
• Reduced misuse: Prevents unauthorized or off-schedule application of discounts.
• Better campaign management: Allows time-bound promotional strategies.

Promo Codes – Restrict with Loyalty Points

A toggle has been added to restrict the use of promo codes alongside loyalty points or wallet points, ensuring discounts cannot be combined.

Benefits:

• Controlled discount usage: Prevents stacking of multiple discounts on a single order.
• Improved promo integrity: Ensures promotional campaigns run as intended.
• Better financial control: Helps protect margins by avoiding excessive discounting.

Show Raast QR Info on App

Raast QR payment information is now displayed when Cash on Delivery (COD) is selected in the ordering app, providing users with clear payment guidance.

Benefits:

• Better payment clarity: Informs users about available Raast QR option during COD selection.
• Improved user experience: Reduces confusion at checkout by showing relevant payment details.
• Increased payment awareness: Encourages adoption of digital payment options.

Grocery UI – Design Updates

The Grocery UI has been updated to provide a more engaging and intuitive interface aligned with modern shopping experiences.

Benefits:

• Improved user experience: Easier and more intuitive navigation for shoppers.
• Enhanced visual appeal: Modernized interface improves overall engagement.
• Better usability: Streamlined design supports faster browsing and shopping.

Webhook Integration – Foodpanda Discount Support

Foodpanda discount amounts have been added to the Blink Order Webhook Integration object, ensuring accurate transmission of discount data within order processing systems.

Benefits:

• Accurate order data: Ensures discounts are correctly reflected in system records.
• Improved order management: Enhances consistency between platforms and integrations.