New Features

Item-Level Order Instructions in Web and Apps

Customers can now add specific instructions for individual items while placing orders on the web and mobile apps.

Key Features:

• Allows users to enter notes or special instructions per item during checkout.

Benefits:

•  Enhanced order clarity: Minimizes miscommunication for customized requests.
• Improved customer experience: Gives users more control over their orders.
• Operational accuracy: Helps kitchens prepare items exactly as requested.
  

Show Popular Items (Restaurant UI)

Automatically show the most popular items as the first section of your menu, just by toggling on the show popular items switch in Master Settings.

Key Features:

• System will automatically suggest the most ordered items in your menu.

Benefits:

•  Better user experience: Customers will know which items are your organic best sellers!
• Higher conversion potential: Increases visibility and conversions to orders.
• No need to manually set and manage your best sellers. Let the system do all the hard work for you.
  

AI Generation for Product Images and Banners

Merchants can now generate product images and promotional banners using AI directly within the platform.

Key Features:

• AI-powered image generation for menu items and marketing visuals.

Benefits:

• Faster content creation: Eliminates dependency on designers for basic visuals.
• Consistent branding: Ensures uniform look and feel across menu and promotions.
• Increased agility: Enables rapid updates for campaigns, seasonal offers, and new product launches.

AI Generation for Product Titles, Descriptions, and Meta Tags

Merchants can now generate optimized titles, descriptions, and meta tags using AI to enhance product presentation and SEO performance.

Key Features:

• AI-assisted generation for product titles, descriptions, and SEO meta tags.

Benefits:

• Faster content creation: Saves time on writing and optimizing product content manually.
• Improved search visibility: SEO-focused suggestions help products rank higher.
• Consistent branding: Maintains a uniform tone and quality across all product listings.

 
Rider App | RAAST QR Payment Collection on Delivery

Riders can now collect payments via RAAST QR through the Swich integration directly at the time of delivery.

Key Features:

• Instant payment confirmation visible to riders and merchants.

Benefits:

• Faster payment processing: Reduces delays caused by cash transactions.
• Secure and traceable collections: Minimizes cash-related disputes and reconciliation issues.
• Better customer experience: Provides a modern and convenient contactless payment option at the doorstep.

Rider Console | Total Trip Time in Reporting Dashboard

A new metric displaying total trip time (e.g., “Delivered in 40 min”) is now available in the Rider Console reports.

Key Features:

• Automatic calculation of end-to-end trip duration from order dispatch to delivery.

Benefits:

• Performance visibility: Enables teams to monitor and compare rider delivery times easily.
• Operational optimization: Identifies delays and helps improve dispatch efficiency.
• Customer satisfaction insights: Faster trip times correlate with stronger delivery experience.

Loyalty % Based on Item Level

 Loyalty points can now be calculated based on individual item value instead of the overall cart amount.

Key Features:

• Item-wise loyalty percentage configuration for precise rewards.

Benefits:

• Targeted loyalty incentives: Encourages purchase of specific high-margin or promotional items.
• Accurate reward calculation: Eliminates rounding issues tied to cart-level loyalty logic.
• Increased customer retention: More transparent and rewarding loyalty experience at the item level.

Bulk Discount Exclusion by Payment Method

 Merchants can now exclude specific payment methods—such as COD, Swich, or JazzCash—from bulk discount eligibility.

Key Features:

• Option to disable bulk discounts for selected payment methods

Benefits:

•  Better margin control: Prevents discount stacking on high-cost payment methods.
• Strategic pricing flexibility: Enables tailored discount strategies per payment channel.
• Reduced financial leakage: Protects profits by limiting discounts where processing fees are higher.