Order Managment

1. Login to the Blink Merchant Portal
2. Go to Orders > Live Orders
3. Scroll to the order you want to edit, and click on the ‘View Order Details’ (eye) icon
4. Click on the ‘Edit Order’ button, and edit the fields as needed
5. Click on the ‘Update Order’ button

1. Login to the Blink Merchant Portal
2. Go to Settings > Master Settings > Order Settings
3. Next to Auto Order Acceptance, click on the toggle switch to change it to ‘Enabled’

1. Login to the Blink Merchant Portal
2. Go to Orders > Live Orders
3. In the Date Range field, select a point in time/duration, or click on ‘Custom Range’ to specify the duration of the sale
4. Select a start and end date and time
5. Click on the ‘Apply’ button

1. Login to the Blink Merchant Portal
2. Go to Orders > Live orders
3. Click on the ‘View Order Details’ icon (eye) that corresponds to the order
4. In the top-right corner of the pop-up box, click on the ‘Accept’ or ‘Reject’ button, whichever applies

1. Login to the Blink Merchant Portal
2. Go to Orders > Live Orders
3. Click on the ‘View Order Details’ icon (eye) that corresponds to the order
4. In the bottom-left corner of the pop-up box, in the ‘Delivery ETA’ field, click on the dropdown menu, and select an ETA.
5. Click on the ‘Update ETA’ button

1. Login to the Blink Merchant Portal
2. Go to Orders > Live Orders
3. In the ‘Action column, click on the Edit (pencil) icon
4. A pop-up box will appear in which all order details will be displayed, including the payment method and payment channel.

1. Login to the Blink Merchant Portal
2. Go to Orders > Live Orders
3. Select the filters you wish to apply
4. Click on ‘Export to Excel’

1. Login to the Blink Merchant Portal
2. Go to Settings > Master Settings
3. Under the Branch Settings section, click on the ‘Edit Branch Settings’ (pencil) icon
4. Click on the ‘Step 2 Branch Settings’ tab
5. Under the ‘Delivery Settings’ section, to enable ‘Preorder only’ or ‘Same Day Preoder’, tap on the corresponding toggle switch

1. Login to the Blink Merchant Portal
2. Go to Orders > Live Orders
3. In the Action column, click on the ‘View Order Details’ (eye) icon
4. In the pop-up window, the payment type will be mentioned under the Order Details section

1. Login to the Blink Merchant Portal
2. Go to Orders > Live Orders
3. In the Action column, click on the ‘View Order Details’ (eye) icon
4. In the pop-up window, the POS will be mentioned in the Delivery Address field under the Customer Details section

Yes, customers can track their orders in real-time through a tracking link sent via SMS to their registered mobile numbers at any time during the order journey.

Customers will be notified about partial orders via push notifications sent from the mobile app.

You can retrieve your customers’ contact numbers from the ‘Customers’ section on the merchant portal, and contact them directly to notify them about canceled orders.

If the bell doesn’t ring when you receive a new order, your device’s sound notifications might be off. Alternatively, the order may have already been accepted or rejected.